Refund and Returns Policy for Zoramavel Trendy Footwear

Effective Date: November 28, 2024

At Zoramavel Trendy Footwear, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy that ensures your shopping experience is smooth and stress-free. Please review our Refund and Returns Policy below for detailed information on how to process returns, exchanges, and refunds.

1. Returns Eligibility

You are eligible to return an item if it meets the following conditions:

  • The product is unused, unworn, and in original condition (i.e., no signs of wear, scuff marks, or damage).
  • The product must be returned within 30 days of the date of purchase.
  • The product must be in its original packaging with all labels and tags intact.
  • You must provide proof of purchase (order number, receipt, or email confirmation).
  • Custom or personalized products cannot be returned unless they are damaged or defective.

If any of the conditions above are not met, we reserve the right to refuse a return.

2. Non-returnable Items

The following items are non-returnable:

  • Gift cards
  • Final sale items
  • Items marked as “non-returnable” or “clearance” at the time of purchase
  • Custom or personalized products, unless defective

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Our Customer Service Team: Email us at [email protected] or call (360) 297-8938 within 30 days of your purchase to request a return. Please include your order number and the reason for the return in your message.

  2. Return Authorization: After verifying your request, we will issue you a Return Merchandise Authorization (RMA) number. This number is required to process your return and ensures that your return is tracked properly.

  3. Return Shipping Instructions: You will receive detailed instructions on how to return your item(s). Please make sure to securely pack the item in its original packaging to avoid damage during transit. All return shipments must be tracked, and we strongly recommend using a service with delivery confirmation.

  4. Shipping Costs: You will be responsible for paying the return shipping costs, unless the return is due to a mistake on our part (e.g., defective or incorrect item). Original shipping fees are non-refundable.

4. Refund Process

Once we receive your returned item, we will process your refund within 7-10 business days. The following refund options are available:

  • Refund to Original Payment Method: If your return is approved, your refund will be credited to the same payment method used at the time of purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
  • Store Credit: If you prefer, we can issue a store credit equal to the value of your returned items. Store credit can be used for future purchases on our website.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these steps:

  1. Initiate a Return: Begin by returning the original item following the procedure outlined above.
  2. Place a New Order: Once your return has been processed and your refund or store credit issued, you can place a new order for the item you wish to receive in exchange.

Exchanges are not guaranteed until the returned item has been inspected and approved. If the exchange item is out of stock, you will be offered a full refund.

6. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us immediately at [email protected] or (360) 297-8938. We will offer you a full refund or replacement at no extra cost, including the return shipping fee.

To help us resolve the issue quickly, please provide clear photos of the damage or defect, along with your order number and any other relevant details.

7. Late Returns

Returns received after 30 days from the date of purchase may not be accepted. In cases where late returns are accepted, a restocking fee may apply, and the refund may be issued as store credit rather than a full refund to the original payment method.

8. Restocking Fees

In certain cases, we may charge a restocking fee for returned items that are no longer in new or resellable condition (such as items with worn soles or damaged packaging). Restocking fees are generally up to 15% of the original purchase price.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected]. We can only cancel orders before they are processed or shipped. Once an item has shipped, the order cannot be canceled, but you may initiate a return according to our policy once you receive the item.

10. Customer Support

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return, please reach out to our customer service team at:

  • Email: [email protected]
  • Phone: (360) 297-8938
  • Mailing Address: Po Box 1886, Kingston, Washington (WA)

Thank you for choosing Zoramavel Trendy Footwear!

We are committed to ensuring your satisfaction with every purchase. If you need assistance, our customer service team is always here to help. For more information about our products, policies, or to shop our latest collections of High Heels, High Heel Sandals, Wedge Sandals, and Low Heel Sandals, please visit our website: zoramavel.com.